Shipping & Refund Policy

Shipping & Delivery

Shipping is 15% of the merchandise subtotal, including selected size and upgrades, before discounts, taxes, and shipping. The shipping charge is separate from the product price.

Estimated Delivery

  • Quick Ship chandeliers: 4–6 weeks, subject to availability.
  • All other products: 8–12 weeks, subject to availability.

These estimates run from order placement to delivery. Availability and production schedules can affect timing; contact us before ordering if your project requires delivery by a specific date.

Orders ship by UPS, FedEx Ground, or specialty freight, depending on the fixture. Freight delivery is curbside with lift gate service included. Orders must be paid in full before shipment. Carrier delays may affect the estimated delivery window.

Inspection Upon Delivery

Please inspect all items carefully when they arrive. If you notice any damage, notify both Artisan Lighting and the shipping carrier within 24 hours of delivery. Include photographs of any damage. Claims submitted after 24 hours, or items left uninspected until installation, may not be eligible for replacement.

Broken glass panels will be replaced at no charge if reported with photos within 2 business days of delivery. Artisan Lighting is not responsible for glass breakage, missing components, or other damage reported after 48 hours. Shipping damage claims must be filed directly with the carrier.


Refund Policy

If your fixture arrives with a defect in material or workmanship, Artisan Lighting will repair or replace it with the same design at no additional cost. All other sales are final.

Items approved for return must be packed in the original packaging. If original packaging is no longer available, the customer is responsible for packing items to the same standard as the original shipment. Artisan Lighting is not responsible for packaging costs and will not accept merchandise damaged in return transit due to insufficient packaging.

Orders cannot be cancelled after 24 hours. All sales are final. Shipping damage claims must be filed with the carrier, not with Artisan Lighting.